I have a product under warranty and it has broken. What should I do?

# I Have a Product Under Warranty and It Has Broken. What Should I Do?

If you've encountered an issue with your product, it's completely understandable to wonder if it's still under warranty. Below, we outline our warranty policy and the steps you should take to address your situation.

### Duration of the Warranty

All products purchased come with a warranty of 2 years from the date of purchase. This means that if your product exhibits a defect within this time frame, it may be covered under warranty.

### How to Check Warranty Coverage

If you believe your product is still under warranty, follow these steps to verify if the damage is covered:

1. **Contact Us**: Reach out through our Contact Form for a prompt solution. Alternatively, you can email us at sat@bergnereurope.com. In either case, you will need to provide the following:

• **Proof of Purchase**: This is essential to confirm the purchase date and verify that the product is within the warranty period.
• **Product Details**: Include a clear image of the product's specifications plate to identify the exact model.
• **Detailed Description**: Explain the issue you are experiencing in as much detail as possible.
• **Video of the Issue**: If feasible, attach a video demonstrating the defect. This will help us assess the problem more effectively.

### Important Information About the Warranty

Please note that the warranty only covers manufacturing defects. It does not apply to damages caused by breakage, improper use, or normal wear and tear. In such cases, the product will not be eligible for warranty service.

### What If the Warranty Has Expired?

If your product is no longer under warranty, we are still here to help. Repairs will incur a cost to the customer, but our customer service team will assist you throughout the process.

For any inquiries or to initiate a warranty claim, please contact our customer support team. We are happy to assist you!