Dear Customer,
After carefully reviewing your case, we have observed in the video provided that an attempt was made to open the device while the safety lock was still engaged. For correct use, it is essential to deactivate the lock before proceeding to open the appliance, as indicated in the instruction manual.
Please note that the warranty covers any manufacturing defect within the stated period. It does not cover breakage, loss, wear from use, improper use, or lack of knowledge of how to operate the product. In this case, since the indicated procedure was not followed, it is not possible to apply the warranty coverage.
We understand that this response may not be what you expected and we regret any inconvenience caused. We appreciate your understanding.
Sincerely,
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