My product has broken down, is it under warranty?

# My Product is Damaged, Is It Under Warranty?

If you've encountered an issue with your product, you may be wondering if it is still under warranty. Here’s everything you need to know about our warranty policy and how to proceed.

### Warranty Duration

All products purchased come with a 2-year warranty from the date of purchase. .

### How to Determine Warranty Coverage

If you believe your product is still under warranty, please follow these steps to assess whether the damage is covered:

1. **Purchase Receipt**: Please provide your purchase ticket. This document is essential as it confirms the date of purchase and verifies that the product is still within the warranty period.

2. **Product Specifications**: Include a clear image of the product’s specification plate. This helps us identify the exact model and any specific warranty conditions that may apply.

3. **Detailed Description**: Write a detailed description of the issue you are experiencing. The more information you provide, the easier it will be for us to assist you.

4. **Video Evidence**: If possible, include a video demonstrating the fault. This visual evidence can significantly help in understanding the problem.

### Important Warranty Information

Please note that our warranty covers manufacturing defects only. It does not cover damages caused by breakage, normal wear and tear, or misuse of the product. If your product has been damaged due to any of these reasons, it may not be eligible for a warranty claim.

### What If the Warranty Has Expired?

If your product is outside the warranty period, we are still here to help! While any repair costs will be the responsibility of the customer, please reach out to us for assistance. Our customer support team can guide you through the repair process and provide you with the necessary information.

For any further questions or to initiate a warranty claim, please contact our customer support team. We’re here to help you!