How can I make a return?

Hello!

Thank you for reaching out to Bergner Europe's Customer Support. We understand that sometimes a product may not meet your expectations, and we're here to help you with the return process. Below, you'll find a detailed guide on how to make a return.

Step 1: Gather Your Information

To initiate a return, please provide us with the following information:

- **Name:** Your full name.

- **Surname:** Your surname.

- **Complete Address:** Include your postal code, city, province, and country.

- **Contact Phone Number:** A number where we can reach you.

- **ID Number :** Your identification number.

Step 2: Identify the Reason for Return

Please specify the reason for your return. If your issue is related to a warranty claim, it is essential to include:

- A photograph of your purchase receipt.

- Detailed images of the product, including any damage or defects. If there is a breakage, please capture a close-up of the damaged area. This information helps our technicians assess your case accurately.

Step 3: Understand Warranty Coverage

Our warranty covers manufacturing defects within the specified period. However, it does not cover damages due to breakage, loss, wear and tear from usage, or misuse of the product. If you're uncertain whether your case falls under warranty, feel free to consult us. Our technicians will evaluate whether your situation is covered.

Step 4: Submit Your Request

Once you have all the necessary information and images, please send them to our customer support team. We will review your case and guide you through the next steps.

Thank you for your cooperation, and we look forward to assisting you with your return!

Best regards,

The Bergner Europe Customer Support Team