The product I received is incomplete and missing parts, how do I proceed?

We regret that you received an incomplete product, it is likely that it arrived like this from the factory. 

To give you a solution as soon as possible, access the Returns Portal where you must indicate the order number and the email with which you placed it. You must also indicate the reference of the incomplete product, indicating which parts are missing. 

With all this information we will contact you to give you a solution as soon as possible.